VIET HERPING · TOUR POLICY
Booking & Availability
BOOKING PROCESS
How to book
Message us on WhatsApp at +84 963 258 366 or email contact@vietherping.com with your dates, group size, and what you would like to see. We confirm availability and send a written proposal. Once you accept the terms, a deposit secures the booking and we send written confirmation.
LAST-MINUTE BOOKINGS
Booking at short notice
There is no fixed cut-off. Same-week and next-day bookings are often possible, particularly for city-based evening tours. Multi-day national park trips are easier to arrange with more notice, since permits, park guides and accommodation have to be organised.
Message us with your dates and we will tell you honestly what can be arranged and what cannot.
GROUP SIZE & SAFETY
Group size and guide ratio
Tours run for 1 to 8 guests. Guide numbers scale with the group:
| Guests | Guides |
|---|---|
| 1–3 | 1 |
| 4–6 | 2 |
| 7–8 | 3 |
This ratio is fixed. It is a safety requirement, not a pricing convenience — night terrain and venomous species set a limit on how many people one guide can properly watch over.
PAYMENT TERMS
Payment
| Stage | Amount | Method |
|---|---|---|
| Deposit | 30% | International transfer (Wise) |
| Balance | 70% | Cash in Vietnamese dong, to your guide on the first day |
Transfer fees are paid by the guest. Please select the option that ensures Viet Herping receives the full amount — if fees are deducted at your end, the shortfall remains payable.
CURRENCY
Exchange rate
We confirm the exchange rate for your cash balance in writing four days before departure. That rate is then fixed: it does not change if the market moves in either direction between confirmation and the day you pay.
GUEST BENEFITS
Discounts
Per-person pricing decreases with group size. The rate for your group is shown on each tour page.
Guests who have travelled with us before receive a 5% returning-guest discount, valid on all tours. Tell us when you enquire and we will apply it.
SAFETY REQUIREMENT
Insurance
Comprehensive travel and medical insurance is required for guests who want to take part in our supervised handling experience. It is strongly recommended for every guest — tours run at night in forest terrain, often far from major hospitals.
See our Terms & Conditions for the full requirement.
